FAQs

Why am I getting this bill? I already received a bill from the hospital for my emergency room visit.

When you go to the hospital ER, two bills are generated for your visit. One is for the hospital, which charges for the facility fees, such as your x-rays and lab work, as well as the cost of maintaining the facility itself. There is an additional bill for the physician or emergency care provider who treated you, whose charges are separate. The bill you received from EPPA is for the provider's time and any procedures they performed while you were in the ER.

Will I have to pay a co-pay or deductible for my emergency care?

Benefit plans vary. Check with your individual carrier to determine what benefits will be applied to your ER visit.

Do I need prior authorization so my insurance will pay?

Some health plans require notification of an emergency visit within 24 hours to ensure coverage. This varies by individual carrier; check with your health plan to determine your notification requirements.

What kind of insurance do you take?

We will bill any health insurance company for your service. After the insurance company decides what they are going to pay, we'll send you a bill based on the payment amount from your insurance company. We have contracts with many commercial health plans and accept all state Medicaid programs and Medicare.

How do I submit a concern?

If your concern is regarding the care you received, information can be sent to  patientrelations@eppahealth.com or in the mail to:

Patient Relations
5435 Feltl Road
Minnetonka, MN 55343

Please include the patient's full name, date of birth, date of service, preferred contact information, and the location of service.

If your concern is regarding billing, information can be sent to UR-pfs@urgencyroom.com or in the mail to:

Patient Financial Services
5435 Feltl Road
Minnetonka, MN 55343

You can reach our Patient Financial Services Department by calling   952-835-9880.

What is HIPAA?

HIPAA is the Health Insurance Portability and Accountability Act of 1996. More information about HIPAA can be found here  .

Why can't you talk to me about my spouse's or parent's bill?

Because of HIPAA, we cannot discuss your spouse's or parent's bill with you without his or her authorization. We're happy to document your family accounts with proper consent.  Please have your spouse or parent call us at 952-835-9880  to verbally authorize us to speak with you.  You can also download a printable form  you can complete and fax to us at 952-835-4403  so that we can document your accounts accordingly.

I need a copy of my medical records. Where do I get those?

Although EPPA receives a copy of your medical record for billing purposes, the actual record is at the hospital. Please contact the relevant hospital's medical record department to get your records  .