When you go to the hospital ER, two bills are generated for your visit. One is for the hospital, which charges for the facility fees, such as your x-rays and lab work, as well as the cost of maintaining the facility itself. There is an additional bill for the physician or emergency care provider who treated you, whose charges are separate. The bill you received from EPPA is for the provider's time and any procedures they performed while you were in the ER.
Benefit plans vary. Check with your individual carrier to determine what benefits will be applied to your ER visit.
Some health plans require notification of an emergency visit within 24 hours to ensure coverage. This varies by individual carrier; check with your health plan to determine your notification requirements.
We will bill any health insurance company for your service. After the insurance company decides what they are going to pay, we'll send you a bill based on the payment amount from your insurance company. We have contracts with many commercial health plans and accept all state Medicaid programs and Medicare.
If your concern is regarding the care you received, information can be sent to patientrelations@eppahealth.com or in the mail to:
Patient Relations
5435 Feltl Road
Minnetonka, MN 55343
Please include the patient's full name, date of birth, date of service, preferred contact information, and the location of service.
If your concern is regarding billing, information can be sent to UR-pfs@urgencyroom.com or in the mail to:
Patient Financial Services
5435 Feltl Road
Minnetonka, MN 55343
You can reach our Patient Financial Services Department by calling 952-835-9880.
HIPAA is the Health Insurance Portability and Accountability Act of 1996. More information about HIPAA can be found here .
Because of HIPAA, we cannot discuss your spouse's or parent's bill with you without his or her authorization. We're happy to document your family accounts with proper consent. Please have your spouse or parent call us at 952-835-9880 to verbally authorize us to speak with you. You can also download a printable form you can complete and fax to us at 952-835-4403 so that we can document your accounts accordingly.
Although EPPA receives a copy of your medical record for billing purposes, the actual record is at the hospital. Please contact the relevant hospital's medical record department to get your records .